When placing an order, you can choose one of the preferred methods of payment for the goods:
For international orders:
– International payments could be made by Paypal, Paysend, Moneygram, Western Union or KoronaPay systems. We will send you the invoice to pay for the order via the selected payment system after confirmation of the order form both sides.
If you are interested in bulk purchases of EMERALD devices or want to become our official partner or dealer in some region you could write us at info@emerald.eco . Our company is open to mutually beneficial and honest cooperation.
We ship our devices worldwide. The international delivery is calculated depending on the destination country and the quantity of the purchased device. To calculate the exact price of the international delivery we need the full address of the recipient (index, country, city) and the desired quantity of the purchased devices.
Note! Our company tries to deliver the goods within a reasonable time and in all cases seeks to reduce the delivery time to a minimum. At the same time, the company limits its liability for delays in delivery times caused by the fault of third parties or force majeure circumstances.
Immediately after placing an application on the website, your request will come to the company’s specialists, who, having checked the availability of the goods in the warehouse, will certainly contact you within 1 working day. Confirmation of the relevance and conditions of the order by email or phone is a prerequisite for the delivery procedure.
The use and storage of your personal data by is carried out by our company solely for the purpose of order execution. The company undertakes not to transfer your personal data to third parties. By placing an order, you agree to the processing of your personal data for the above-mentioned purposes.
When placing an order request, one should specify:
EMERALD devices for purification and activation of water and aqueous solutions do not contain harmful, toxic, flammable and explosive substances. The devices can be transported by any type of ground or air transport (except for unheated compartments in the cold season). The devices are stored in packaged form, preventing drying, freezing, direct sunlight, at a distance of at least 1 meter from heaters, at an ambient temperature of at least 5 ° C and not higher than 40 ° C, away from substances with a strong odor … The guaranteed shelf life of the product before the start of operation is 2 years from the date of production.
The warranty shelf life of the product is 2 years from the date of manufacture.
Goods of inadequate quality are subject to repair, markdown, exchange or return through the service department of our company. To organize it one should write us by email serice@emerald.eco within the time frame. Claims related to the transfer of goods of inadequate quality are considered by the Seller in the manner and within the time limits established by the current legislation on consumer protection.
For more detailed information on warranty service, see the section “WARRANTY” and “CLAIMS” in the operation manual for the purchased device.
EMERALD devices do not have consumables or wearing parts. The electrochemical module and auxiliary filter elements (catalytic filter and electrokinetic filter) do not require periodic replacement, subject to the maintenance rules stated in the corresponding operation manual.
More detailed information on the maintenance of the devices is contained in the corresponding operation manuals in the section “MAINTENANCE OF DEVICES”.
To order official service by our experts, one should contact the company’s service department writing to service@emerald.eco
The manufacturer guarantees the compliance of the devices with the technical specifications subject to the proper conditions of usage, transportation, storage and installation set forth in the corresponding operation manuals. The term of the free warranty service of EMERALD devices is 2 year from the date of its sale, but no more than 36 months from the date of its manufacture. In the absence of a sale date and a stamp of a trading organization, the term of a free warranty service is calculated from the production date.
The manufacturer guarantees that EMERALD devices (with the exception of auxiliary or replaceable parts), provided that they are used correctly, will not be defective (as defined below) for 2 years from the date of purchase. It is supposed that the device has a defect if it is associated with poor-quality material or improper manufacture, or if such a defect impedes the use or impairs the end customer’s use of the EMERALD devices.
Warranty obligations are valid only if you have correctly completed payment documents and operation manual.
EMERALD ECOTECHNOLOGIES LLC is the authorized company to accept all complaints and suggestions, including warranty claims for EMERALD devices. To make claims under the device’s warranty, one can leave a request on our official website www.emerald.eco. We kindly ask you to contact our staff before sending us any devices for troubleshooting.